Thank you for purchasing an EPIK pedElec Bike powered
by Dr. Battery. We are here to support you all the way.
Should you have any questions or would like to schedule a repair or
maintenance, please call us at 1-888-928-9328 or email us at
(Purchases must be registered in order to receive warranty)
We warranty our battery and motor for 2 years, and our bike frame
for 5 years. Extended warranty is available for an additional 1
year on the battery; just ask us for more information. Warranty
does not cover normal wear & tear or any loss or damage caused by
negligence or improper assembly, repair, modification or use and so on.
For example: brake parts, tubes, tires, chain, cables, bulbs, kick-stands,
seat, and hand grips, etc. are not covered. Warranty will not cover a bike
that is not registered or does not match the original registration serial
number on the bike frame, motor, and battery.
At EPIK, we want you to love our pedElec bikes as much as we do, so if
you’re not satisfied with your purchase within 7 days from the date of
receiving, please let us know. We will offer a refund or credit with an
original sales receipt. Returned bikes must still be in new or unused
condition. EPIK bike reserves the right to make a full or partial refund
based on the condition of the bicycle. We will issue the refund in the
same manner the bike was purchased.
Customer must pay return shipping or schedule a time to drop off the bike
at our office. 18% restocking fee is applied to all returns. The cost of
the item minus the restocking fee is refunded once the product has been
returned and is determined to be in new and unused condition. If the product
has been used, ridden, or damaged while in the possession of the customer,
the product cannot be exchanged or returned for future credit, unless
authorized by EPIK at a lower value than the purchase price.